Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How do you ensure the freshness of my order?
Every order is baked-to-order and vacuum-sealed immediately after cooling to preserve that straight-from-the-oven flavor during transit.
Do you offer nationwide shipping?
Yes, we ship our bakery items across the country using expedited shipping methods to ensure they arrive fresh at your doorstep.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
Do you provide options for dietary restrictions?
We currently offer a selection of gluten-free and vegan cookies. You can filter these options using the 'Dietary Needs' section on our shop page.
How should I store my Diamond Bakery treats?
For optimal freshness, store items in an airtight container at room temperature for up to 5 days, or freeze them for up to 3 months.
Can I include a personalized gift message?
Absolutely! You can add a custom message at the checkout screen, which we will print on a premium gift card and include with your order.